Journey AI shopping assistant for B2Bs
Journey AI is a managed, AI-powered shopping assistant, customized for your niche.
It takes the burden of product research off your prospects' shoulders, so they can match your products to their application in under a minute.
What is Journey AI?
Journey AI is an artificial intelligence shopping assistant for B2B manufacturers and distributors.
It’s made only for B2Bs, and it's custom-trained using deep insights into your niche within 30 days of your engagement.
How does it work?
- Journey AI replaces the current chatbot on your website.
- The AI chats with your customers, understands their application, and makes a product recommendation with a high degree of accuracy.
- The AI also collects prospect information and forwards it, along with a short summary of its conversation to your sales team.
- Your team completes the sale from there, eliminating 80-90% of the time they previously spent on sales.
Why do you care?
It dramatically shortens the B2B sales cycle and it's managed for you.
You:
- Make more sales
- Give customers they AI experience they expect
- Reduce demand on your sales and customer service teams
What about pricing?
Your cost is based on the size of your product catalog, your web traffic, and a few other technical things.
We always discuss pricing openly in your intro call, because this is built to be a win-win.
How do I launch my custom Journey AI shopping assistant?
4 easy steps.
Step 1
Book a chat with us to talk about it (you can do it right here).
Step 2
We help you figure out if it's a fit.
Step 3
With the help of your internal project coordinator, we train your custom Journey AI shopping assistant to excel in your niche with your products.
Step 4
In 30 days or less, we launch your Journey AI shopping assistant and you soak up a huge increase in sales, leads, and revenue.
This is how B2Bs harness AI in 2024. Journey AI is your logical, safe, and low-commitment AI deployment.
How does Journey AI fast forward your prospects’ B2B sales journey?
1. Greeting
Every prospect landing on your website immediately has a personal line to your most knowledgeable, experienced sales asset.
2. Learning
Prospects tell Journey AI what they want. Or they tell it something about their application.
3. Qualifying
Journey AI gently collects just enough information to make a qualified product recommendation.
4. Recommending
When it reaches a recommendation, Journey AI prompts the prospect to submit a quote, and gives them a low friction form to submit.
5. Summarizing
Your sales team gets an AI-generated summary of the customer interaction, so they know in less than 100 words the prospect’s needs, application, and other important info.
6. Completing
Your team completes the sale from there, eliminating 80-90% of the time they previously spent on sales, and almost 100% of the friction that stopped them from working with you in the past.
What info do my sales reps get?
Everything the AI learns in the lengthy conversation it has with your prospects is boiled down to the essential information your team needs to complete the sale. It's emailed to them the second the customer clicks submit.
Stop having the same boring conversations
You’ve been having the same boring conversations with your customers, distributors, and partners for the last 20 years.
Starting in 30 days, 90% of the conversations you have will be more valuable. They'll be closing conversations and relationship building conversations. Not top of the funnel chats.
Use AI to help customers who don’t want to talk to a sales rep.
Your business loses sales because customers don’t know what they’re looking for, and they don’t want to talk to a sales rep, or your sales rep is slower than your competitors’.
So those customers type a few words to Journey AI about their application, and your AI shopping assistant makes the most appropriate product recommendation in seconds without any human intervention.
You make the sale because you meet your customers where they are, and save them precious time and energy.
Get us to train your niche AI today
"AI is quickly replacing the need for a live agent in most B2B situations."
Jason Hagerman
author of Imposters on the Zoom.
Start with the plan that works for you today
1 Category
Starter
$ 1,800
per month
12 Product Attribute Training
6 Company Attribute Training
50 Products Included
1,800 Responses Monthly
85 Lead Summary Monthly
1 Catalog Updates Yearly
3 Category
Growth
$ 2,700
per month
36 Product Attribute Training
18 Company Attribute Training
150 Products Included
5,400 Responses Monthly
255 Lead Summary Monthly
3 Catalog Updates Yearly
5 Category
Small Business
$ 3,150
per month
60 Product Attribute Training
30 Company Attribute Training
250 Products Included
9,000 Responses Monthly
425 Lead Summary Monthly
5 Catalog Updates Yearly
10 Category
Corporate
$ 4,950
per month
120 Product Attribute Training
60 Company Attribute Training
500 Products Included
18,000 Responses Monthly
850 Lead Summary Monthly
10 Catalog Updates Yearly
Enterprise
Custom Product Attribute Training Custom Company Attribute Training Custom Products Included Custom Responses Monthly
Custom Lead Summary Monthly Custom Responses Monthly Custom Catalog Updates Yearly
Launch your AI strategy here
Begin your engagement with a little information. We'll reach you this afternoon with the next steps.
What does everything in the pricing table above mean?
Packages are built around product categories. Start with 1 and expand as leads pour in, choose only your most profitable product categories to test, or go all-in on for the best value.
Your product’s essential attributes. The volume, speed, material, etc. But, more importantly, the relationships between those attributes and your prospect’s applications. How your prospects speak about those attributes, and how those attributes impact the end user in a practical sense. Everything your sales rep needs to know so they make the right recommendation.
The AI needs to understand attributes your business applies to every product in your subscription category. Warranty limitations, shipping, return policy, legal boundaries (like quoting a customer on a quantity of a chemical that isn’t allowed in their state).
Each plan above includes a set number of products. Each product is individually trained into Journey AI, so the AI understands the differences between each and how they relate to each other.
There’s a cost with every response Journey AI gives to your prospects. You can anticipate up to 40% of your chats will convert into the the kind of qualified sales leads your reps dream about. The number of responses and sales lead summaries built into your package is based on on historical data surrounding the number of questions prospects ask to reach the quoting stage, and the number of prospects who go from question to quote. We want you to stay on with JourneyAI for a long time, so we err on the side of customer value and give a generous helping of responses and summaries in each package.
You add new products, and you don’t want them left out of your AI’s repertoire. Each category you sign on for receives the number of updates listed above. If you sign on for the 3 Category Growth package, for example, you get 3 catalog updates PER CATEGORY annually. That’s a total of 9 catalog updates.
Reduce your labor costs.
By automating an increasing number of your sales interactions, Journey AI reduces the demand on your sales reps and customer service teams.
You manage overhead costs while increasing sales.
Earn more revenue via your distributors.
Journey AI makes it easier for your distributors to find the right product (instead of calling you for help and likely losing the sale in the intervening time), and increases the likelihood they'll recommend your products to their customers.
When you sign up for Journey AI, your distributors gain access to use the product recommendation engine for your products on their websites too.
Make more sales with less effort, 24/7.
By helping customers find the products they need faster, Journey AI can increase your website's conversion rate and the value it provides your business.
Sales reps before JourneyAI
"Hello. I see you requested a quote. Here is a 3-page survey we need you to complete so we can recommend the correct product. Please email this back to us at your earliest convenience. Our technical team will analyze your application and give you a quote with some options we recommend."
This is usually followed by multiple emails and phone follow ups just to get the completed survey back. Multiple communications between sales and technical team members. And more communication with the prospect.
Sales reps with JourneyAI
“Hey PROSPECT, I see you’re looking for X because you are doing Y, and I see our AI suggested product Z to you. This has already been validated by our technical team. Can we hop on a quick call to finalize your quote right now?"
And since it doesn’t sleep, and your customers regularly work outside normal business hours, you capture all the sales you’ve been missing.
Subscribe to capture all the sales you’re missing
Increase the lifetime value of your customers…
An easy purchasing experience increases the chance a customer will work with your business. Journey AI provides a seamless, hassle-free user experience that your customers will appreciate and remember.
…and get valuable data-driven insights.
Journey AI's analytics integrations provide valuable insights into your customers' behavior and preferences, so your internal sales and marketing teams can learn and become more powerful.
Fit Journey AI into your business, don’t fit your business into it.
Need a legal disclaimer with every product recommendation? Want to recommend a free sample to customers in certain product categories?
Don’t adjust what you need. Journey AI adjusts to you.
Beat your competitors to the punch.
Competitors who still rely on traditional methods of product discovery are going to lose a significant amount of their business to you.
The sooner you reinforce your business with Journey AI, the more you take from them.
How does Journey AI compare to traditional site search tools?
You know what we’re going to say. But that doesn’t mean it isn’t true!
Journey AI offers unique advantages over traditional site search tools.
High-intent customers get a faster, more accurate, far easier experience when searching for products, resulting in higher conversion rates and revenue.
Feature
- Product Discovery
- Search Method
- Speed
- Cost-effectiveness
- Scalability
- Data Insights
- Labor Efficiency
Journey AI
- Uses AI and plain language to quickly and accurately suggest the exact product customers need. Customers don’t need to know anything but their own application.
- AI-based model that understands connections between ideas and related information, not reliant on specific keywords
- Provides faster results due to its AI infrastructure, which can process and suggest products in real-time.
- Complements existing search bar technology, making it a cost-effective add-on that significantly enhances product discovery without requiring a full replacement of existing systems.
- Adapts to exponential increases in product catalog without any degradation in performance or accuracy due to its AI-powered model.
- Provides valuable insights into customer behavior and preferences, helping power your other marketing and sales efforts.
- Reduces the demand on sales reps and customer service, saving labor costs.
Traditional Site Search
- Depends on keyword-based search, which may not always lead to accurate or optimal product suggestions. Customers must know exactly what they’re looking for.
- Relies on traditional text-based search which is keyword-dependent and noncontextual (and dying).
- Speed varies depending on the specific search query and the amount of data to sift through.
- Can be a significant expense for businesses, considering its limitations in accuracy, speed, and absence of context.
- Performance can be affected with increasing product catalog size, as more keywords and data need to be processed.
- Can provide some data insights, typically limited to search trends and popular keywords.
- Does not inherently reduce the need for sales reps or customer service as it does not offer guided product selection.
Empower Your Sales Team with Your Journey AI Shopping Assistant
What if you could give every member of your team, from your new hire to your 10-year veteran, access to decades of expertise at their fingertips?
Give them Journey AI.
It’s designed to complement your sales team, providing real-time, accurate product recommendations based on customer needs. Whether on a Zoom call, in a client meeting, or at a trade show booth, Journey AI gives immediate product insights that will impress your clients and speed up the sales process.
Journey AI isn't here to replace your seasoned sales veterans.
It amplifies their skills, giving instant access to a wealth of product knowledge they can’t always call upon in an instant. Product knowledge that makes their customer interactions more meaningful.
For your junior sales staff, Journey AI is like cheating. You’re giving them a seasoned mentor who's available 24/7, guiding them through product recommendations, helping them learn faster. Helping them perform better.
You can confidently bring on more junior team members, knowing they have a powerful support system.
Harness the power of AI and give your sales team a massive advantage over your competitors. With Journey AI, your team can sell smarter, not harder.
Generate more revenue than ever through distributors.
Your distributors sell hundreds or thousands of products from other brands.
What if your distributors’ sales reps were instant experts on your products, confidently and frequently recommending them to their customers?
That's the power of Journey AI.
It’s designed to provide immediate, accurate product recommendations based on a customer's needs. So, a distributor's sales rep, whether they've been selling your products for years or just started yesterday, can instantly access decades of product knowledge and expertise.
This has a powerful impact on the sales rep's confidence and communication.
This doesn’t just give that sales rep more credibility. It also elevates customer perception of your products.
And, with Journey AI, distributor sales reps will feel more comfortable and inclined to recommend your products more often. This increased frequency of recommendations can significantly boost your sales and strengthen your position within your distributors.
Unlock the full potential of your distributors with Journey AI. Equip their sales reps with the tool they need to become instant experts on your products, leading to more frequent and successful sales.
Embrace AI in B2B now
It’s already cliche to say AI is transforming the business landscape.
But you know it's time to embrace AI.
Journey AI makes it accessible and valuable for your business.
Choose to lead your industry.
You can confidently tell your boss, colleagues, and board members you’re deploying a cutting-edge AI solution that helps customers and drives revenue.
And we get it. AI can seem daunting. You’re skeptical that it can navigate the nuances of your unique business.
So see Journey AI in action.
Join us for a Zoom call where we'll show you how well Journey AI works with your business. And exactly how you’ll get more satisfied customers and increased sales.
Frequently Asked Questions
Q: Why would I use Journey AI over the native AI integration in my existing chatbot?
A: Journey AI is a managed, AI-powered SaaS. It’s a native-AI product. Here’s what those two things mean.
- What is a managed, AI shopping assistant? It’s not a boilerplate, plug’n’play SaaS. Because that doesn’t work for most B2Bs. There are connections between products, outcomes, and user applications non-managed AI products can’t understand. Journey B2B AI shopping assistant is built around specific, targeted B2B data collected over the last decade. Then, upgraded further to respond to your most niche users when you engage with us. This process is a maximum 30-day collaboration between your team and Journey AI. When complete, it will be the most valuable tool your business ever invests in, and your sales reps will become the most powerful in your industry.
- What is a native-AI product? Every website chatbot today has (or is working on) an AI integration. Taking the existing product and adding AI language comprehension. That’s like building a house and installing the plumbing last. Shoehorning a square into a round hole. Journey AI is built first and only as an AI product. We’re not building AI functionality into a procedural chatbot. You get a 100% AI product, purpose-built for B2B and customized to your niche.
Q: Why does it take 30 days to launch?
A: 30 days is the maximum launch period. This is because AI doesn’t understand your niche. There’s not enough public data for the AI to make connections between words and concepts in your industry. Journey AI is built on an enormous foundation of B2B data privately curated over the last decade, and we spend 30 days working with your internal project lead to further improve the AI’s knowledge of your niche. We try to stump it, confuse it, break it. You do too. And when it’s trained to completion, your launch is ready. It’s no use to your business if it isn’t a leading expert in your niche.
Q: How does this help my distributors/manufacturer reps?
A: Your distributors have 50k+ different products to sell. Every manufacturer they work with wants their sales to grow. But when a distributor or sales rep gets a question from a customer for a product recommendation (which is, as you know, 95% of the questions they get)) the easiest way for that rep to answer the customer is to use the Journey AI app on your website. The sales rep does not have to wait for an answer from any manufacture support team, and you won’t have to hound them to see if the quote you sent is going to materialize into a sale. Giving this power your distributors’ sales reps gets your products quoted more often because it's the easiest thing for the sales rep to do
Q: How does this shorten the sales cycle?
A: Every Journey AI interaction is summarized and emailed to your sales team. They don’t have to comb through 1000 words of back and forth between the customer and the AI. The entire interaction is summarized into less than 100 words and emailed to your sales team. So your prospect is primed for the sale because the AI talked them through all the initial qualifying and warming work your sales team spends most of its time on, and your sales team has all the information to complete the sale quickly.
Sales reps before Journey AI
"Hello. I see you requested a quote. Here is a 3-page survey we need you to complete so we can recommend the correct product. Please email this back to us at your earliest convenience. Our technical team will analyze your application and give you a quote with some options we recommend."
This is usually followed by multiple emails and phone follow ups just to get the completed survey back. Multiple communications between sales and technical team members. And more communication with the prospect.
Sales reps with Journey AI
“Hey PROSPECT, I see you’re looking for X because you are doing Y, and I see our AI suggested product Z to you. This has already been validated by our technical team. Can we hop on a quick call to finalize your quote right now?"
Q: How is this better than my sales reps using ChatGPT or any other AI to help in their jobs?
A: Here’s what you should do. Go into your existing AI service, any of them, and ask a question about your product.
Then hop on a call with us and get us to demo the exact same question using Journey AI (not even customized to your niche yet).
You can decide what makes it easier for your sales reps to communicate correctly, and your prospects to choose your product over your competitors’.
Q: What’s the difference between AI-powered and AI-enabled?
A: One means AI is at the core of the SaaS, one means AI enhances its features.
- AI-Powered
When a system is AI-powered, artificial intelligence is a core component of the technology, driving its primary functionality. In an AI-powered system, AI algorithms play a critical role in the decision-making process, often operating autonomously to perform tasks that would traditionally require human intelligence.
- AI-Enabled
When a system is AI-enabled, AI is an added feature that enhances the capabilities of an already existing system, but is not the core component of the system. AI-enabled systems use AI to improve efficiency, add new features, or make the system more user-friendly. Generally, it still relies on human intervention.
Q: What kind of training do you do in the time before Journey AI deploys on my website?
A: We train Journey AI on attributes related to your products, to your company, to your industry, and, most importantly, how they relate to other products, businesses, and applications in your industry. The foundational B2B model Journey AI is built on will already outperform any other chatbot you might use. But the extra training we work with your team to give based on your niche makes it a truly impressive salesperson and expert in your industry.